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Privacy Policy

07.21.2025

Last Updated: July 01 2025

At Clockwork Wrists (operated by SHIXIE TRADE LIMITED), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (clockworkwrists.com) or make a purchase.

1. Information We Collect

Personal Information You Provide

When you interact with our site, we may collect:

  • Contact Details (name, email, phone number, shipping/billing address)

  • Payment Information (credit card details via secure processors like PayPal)

  • Account Credentials (if you create an account)

  • Communications (customer service inquiries, feedback)

Automatically Collected Data

We may collect through cookies and tracking technologies:

  • Device Information (IP address, browser type, operating system)

  • Usage Data (pages visited, time spent, click patterns)

  • Location Data (general geographic region based on IP)

2. How We Use Your Information

We process your data to:
✔ Process and fulfill your orders
✔ Provide customer support
✔ Improve our website and services
✔ Send marketing communications (if you opt in)
✔ Prevent fraud and enhance security
✔ Comply with legal obligations

3. Legal Basis for Processing (GDPR Compliance)

For EU/UK customers, we rely on:

  • Contractual necessity (to fulfill your order)

  • Legitimate interests (website analytics, fraud prevention)

  • Consent (for marketing emails – you can unsubscribe anytime)

4. Data Sharing & Third Parties

We do not sell your personal data. We may share it with:

  • Payment Processors (PayPal, Stripe) to complete transactions

  • Shipping Carriers (DHL, FedEx) for order delivery

  • Service Providers (IT support, marketing agencies) under strict confidentiality

  • Legal Authorities if required by law

5. International Data Transfers

As a Hong Kong-based company, your data may be transferred globally. We ensure protections via:

  • Standard Contractual Clauses (for EU data)

  • Partner compliance with privacy laws

6. Cookies & Tracking Technologies

We use:

  • Essential Cookies (for website functionality)

  • Analytics Cookies (Google Analytics) to improve user experience

  • Marketing Cookies (Facebook Pixel) for targeted ads (opt-out available)

You can manage cookie preferences via your browser settings.

7. Data Retention

We retain your information only as long as necessary:

  • Order Data: 5 years (for tax/legal compliance)

  • Marketing Data: Until you unsubscribe

  • Inactive Accounts: 2 years before deletion

8. Your Privacy Rights

Depending on your location, you may:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent (for marketing)

To exercise these rights, contact us at keiwai_lee@126.com.

9. Security Measures

We protect your data with:

  • SSL encryption on our website

  • Secure payment gateways

  • Limited employee access to sensitive data

10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect their data.

11. Policy Updates

We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.

12. Contact Us

For privacy-related questions or requests:
📧 Email: keiwai_lee@126.com
📍 Address:
SHIXIE TRADE LIMITED
RM 509, 5/F THE CLOUD 111
TUNG CHAU ST, TAI KOK TSUI
HONG KONG 999077